Privacy Policy

Last updated: 5 September 2026

Elementesse respects your privacy. This policy explains what information we collect when you browse our website, create an account, place an order, or contact us, and how that information is used.

Information we collect

• Contact and account details such as your name, email address, phone number, and password.
• Order and delivery details such as billing and shipping addresses, items purchased, and order history.
• Payment status and transaction references supplied by our payment provider. Elementesse does not intentionally store complete payment-card details.
• Technical information such as IP address, browser type, device information, cookies, and website activity.
• Messages or information you send through forms, email, WhatsApp, or customer support.

How we use your information

We use your information to process and deliver orders, provide customer support, manage accounts, prevent fraud, improve the website, comply with legal obligations, and—with your permission—send relevant marketing communications.

Who we share information with

We share only the information needed with trusted service providers that help us operate the store, including hosting, website, payment, delivery, analytics, security, and customer-support providers. We may also disclose information when required by law or to protect our customers, business, or website.

Cookies

We use essential cookies to run the shop, remember your cart and preferences, keep accounts secure, and complete checkout. With your consent, we may also use analytics or marketing cookies. You can manage non-essential cookies through the cookie controls on the website and through your browser settings.

Data retention and security

We keep personal information only for as long as reasonably necessary for the purposes described above, including accounting, legal, fraud-prevention, and customer-service requirements. We use appropriate administrative and technical safeguards, but no online system can be guaranteed completely secure.

Your choices and rights

You may update your account details, unsubscribe from marketing, or ask us to access, correct, or delete personal information we hold about you, subject to any information we must retain by law.

Contact us

For privacy questions or requests, contact elementesse@gmail.com.