Returns & Refunds

Last updated: 5 September 2026

We want you to be happy with your Elementesse order. If an eligible item is not right for you, contact us within 14 days of delivery so we can review the return request.

Return eligibility

• The item must be unused, unworn, undamaged, and returned with its original packaging and any included accessories.
• Proof of purchase or the order number is required.
• For hygiene reasons, worn earrings or other pierced-jewelry items cannot be returned unless faulty.
• Personalized, altered, or final-sale items cannot be returned unless faulty or incorrectly supplied.

Starting a return

Email elementesse@gmail.com or contact us through WhatsApp with your order number, the item you wish to return, and the reason. Please wait for return instructions before sending anything back.

Faulty, damaged, or incorrect items

Please contact us promptly and include clear photographs of the item and packaging. If the item is confirmed as faulty, damaged on arrival, or incorrectly supplied, we will arrange an appropriate replacement, store credit, or refund.

Refunds

Approved refunds are issued after the returned item has been received and inspected. Refunds are sent to the original payment method where possible. Bank or payment-provider processing times may vary. Original delivery charges and return-delivery costs are not refundable unless the item was faulty, damaged on arrival, or incorrectly supplied.

Contact

For help with a return, email elementesse@gmail.com or use the WhatsApp support links on the website.